Return Policy

Return Policy

At Floral Fixx Design Studio, your satisfaction is our top priority. We want you to be completely happy with your purchase. If, for any reason, you're not fully satisfied, we're happy to help you with a return or exchange under the following conditions.

Return & Exchange Conditions:
Returns and exchanges are accepted within 14 days from the date of purchase. Items must be in original, unused condition, with all original packaging intact (if applicable). Items showing signs of use, damage, or wear are not eligible for return or exchange. Proof of purchase (receipt or order confirmation) is required for all returns.

What We Offer:
We offer exchanges for items of equal value or store credit for the full purchase amount. Store credit can be used toward future purchases and is valid for one year from the date of issue.

Non-Returnable Items:
The following items are final sale and cannot be returned or exchanged:

• Fresh flowers: Due to the perishable nature of fresh flowers, all floral arrangements and individual flowers are non-returnable and non-refundable.

• Sale items: Any merchandise marked as sale or discounted is final sale.

• Custom orders: Personalized or custom-made items are also non-returnable.

Return Process:
For in-store returns, please visit us with the item and proof of purchase, and our team will assist you. If returning by mail, please ensure the items are securely packed to avoid damage during shipping. Customers are responsible for return shipping costs and should use a trackable shipping method.

Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us within 48 hours of receiving it. We will assist you with a replacement or store credit.

Refund Policy:
We do not offer refunds. All returns will be processed as exchanges or store credit only.

We want to ensure you have a positive experience at Floral Fixx Design Studio. If you have any questions or need assistance, please reach out to our customer service team—we’re happy to help!