Terms and Conditions

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1. General Terms

1.1 Acceptance of Terms
By using this Website, you accept and agree to these Terms and Conditions, along with our Privacy Policy. If you do not agree, please refrain from using the Website.

1.2 Modification of Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Website following any changes constitutes your acceptance of the revised Terms.

2. Use of the Website

2.1 Eligibility
You must be at least 18 years old or have parental consent to use our services.

2.2 Accuracy of Information
You agree to provide accurate, current, and complete information when placing an order or signing up for services, including reminder emails or SMS notifications.

2.3 Prohibited Activities
You agree not to:

Use the Website for any unlawful purpose.

Interfere with the security or operation of the Website.

Transmit any harmful or disruptive code, such as viruses.

3. Orders and Payment

3.1 Placing an Order
All orders placed through the Website are subject to acceptance and availability. We reserve the right to cancel or refuse an order for any reason.

3.2 Pricing and Payment
All prices are listed in Canadian Dollars (CAD) and are subject to change without notice. Payment must be made in full at the time of purchase. We accept major credit cards and other payment methods specified on the Website.

3.3 Order Changes and Cancellations
Requests for changes or cancellations must be made promptly by contacting us directly. We will make reasonable efforts to accommodate your request, but changes or cancellations may not be guaranteed once the order is in process.

4. Delivery

4.1 Delivery Policy
Delivery is available within specified areas. Please check our delivery page for details. We are not responsible for delays caused by unforeseen circumstances such as weather or traffic.

4.2 Incorrect Delivery Information
It is your responsibility to provide accurate delivery information. We are not liable for orders that cannot be delivered due to incorrect or incomplete information.

5. Refunds and Returns

5.1 Satisfaction Guarantee
If you are not satisfied with your order, please contact us within 24 hours of delivery. We will assess your concern and, at our discretion, offer a replacement product or issue in-store credit for future purchases.

5.2 Non-Refundable Items
Certain items, such as customized arrangements or seasonal products, may not be eligible for replacements or store credit.

5.3 Conditions for Returns
Products must be returned in their original condition, including packaging, within the timeframe specified at the time of purchase, to qualify for a replacement or in-store credit.

6. Reminder Services

6.1 Opt-In for Reminders
By signing up for our Birthday and Anniversary Reminder service, you agree to receive emails and/or SMS notifications from The Floral Fixx.

6.2 Accuracy of Information
You are responsible for ensuring that the dates and contact information you provide are accurate. We are not liable for missed reminders due to incorrect information.

6.3 Opt-Out
You may opt out of reminder notifications at any time by updating your preferences or contacting us directly.

7. Intellectual Property

All content on the Website, including text, images, logos, and designs, is the property of The Floral Fixx and is protected by copyright laws. Unauthorized use is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, The Floral Fixx shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the Website or its services.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Manitoba, Canada. Any disputes shall be resolved exclusively in the courts of Manitoba.